shipping policy

we ship to the united states and canada. unless otherwise noted, we will ship your order within 3 business days of when the order is placed. we use the united states postal service to ship all of our orders. 

we do not take responsibility for lost or stollen orders. 

international buyers are responsible for any customs and import taxes that may apply. we are not responsible for delays due to customs.

returns policy

sometimes your dream online purchase doesn't turn out to be as dreamy as you thought. although we hope that is not the case with our letterboards, we know it's a possibility. if you decide to return an item(s), please take note of our return policy details:

- you have 14 days (from the time you receive your order) to send your board back to us.

- you are responsible for all fees incurred when returning an item(s) to us.

- be sure to include your invoice number with your return so the refund gets to you, not someone else!

- both the letterboard and letters need to be in their original condition and packaging when we receive them.

- we will inspect the merchandise for wear and will determine if it is eligible for a refund.

- if an item is considered returnable, the refund will be put back on the card used for the original purchase promptly.

- if an item is considered to not be returnable, it will be shipped back to you and no refund will be issued. 

- we do not refund shipping fees.

return address:

lowell & co. letterboards
445 Vineyard Place
Pasadena, CA 91107 

terms of service

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We are not responsible for lost or stolen packages. We do have tracking numbers for all orders sent out so we can all keep an eye on them and make sure they are getting to the correct destination. Having trouble with finding your order? Contact your local post office, they usually know where it is or what has happened and when you will receive it!

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


 any questions? head to our contact page and give us a shout!